branch of the future

Brand and building trust

Engaging with customers and communities

Enhanced customer experiences

Lifestyle banking

From bank branches to stores

What is the future of bank branches? How can they join the digital transformation process? Bank branches remain a key environment to offer enhanced and personalized customer experiences.

On top of that, new bank branch models should combine high-value services for clients with cost-effectiveness for the financial organization.

New environments designed
to provide a pleasant experience

The challenge


New branch models need to deliver added value for their customers while ensuring profitability for financial oganizations. Achieving this goal requires a new approach introducing self-service models for routine transactions while dedicating resources to highly-profitable operations.

The discussion does not revolve around whether or not bank branches are needed, but what we can expect from these spaces in order to answer new consumers’ needs.