conversational banking

Voice control user interface revolution

Voice-based AI as the heart of the customer relationship: voice eCommerce, voice Payments, voice Banking

Virtual assistants

New relationship channels

The digitalization of customer relationship channels involves implementing voice-based AI systems to simplify bank-customer communications. This comprises introducing new ways of contact:

  • Smart Speaker
  • IoT
  • Smart Car

Artificial intelligence, data and analytics, cloud technologies and biometrics are speeding up the introduction of AI-based voice assistants able to identify, understand and learn from users.

The rise of the conversational era

Financial organizations know their customers and their needs. This together with an efficient management positions banks as the leaders of this transformation. The challenge lies in designing the appropiate strategy to drive the change.

We help you to integrate the conversational factor into every stage of customer relationships with the aim of: